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Frequently Asked Questions

Replacement Parts

You can find information about replacement motors, battery and electric, remote control settings, and much much more at this link Domestic Roller Shutters Parts . This link will take you to the Domestic Roller Shutter web site, to return back the Cyclone web site click the top left return arrow on you browser.

Cyclone or Domestic Roller Shutter

The major difference between the domestic roller shutter and the cyclone roller shutter are the guides and the slats, and the domestic roller shutter has no Cyclone Rating.
Cyclone slat Curtain Weight 6.0kg/m2 (AR4OO HDF Series).
The Cyclone guide has a heavy-duty section that has been specifically designed for this shutter. The guide measures 69mm x 25mm x 3mm, Each Cyclone slat insert is securely fastened using two 25mm long screws pilot drilled and fixed directly into the High Density Foam.
The Cyclone roller shutter has been Cyclone Rated.

Domestic slat Curtain Weight 4.0kg/m2
The standard guide profile is approximately 53mm x 23mm

You can view these difference at rollershutters.com.au

Cyclone Rating

In Australia we have specific Australian Standards that govern the testing procedures and product requirements for any product to be classified as "Cyclone Rated". OZ Roll is pleased to advise that the testing is complete and the Super Shutter has been approved for "Cyclone Rating" The shape of the profile has been designed specifically for increased strength and security for high wind or high-risk applications.. The curved shape of the slat provides minimal roll sizes and optimal lateral strength. It's down falls are Price, and no Bush Fire Rating. For this reason the domestic roller shutter is still the most popular roller shutter on the market.

Electric or Battery

Electric Operated Roller shutters, 
The electric roller shutter has a quieter and smoother operating system than the battery roller shutter The installation of an electric roller shutter is a very simple process.

More Info. How to Install Electric
More Info. How to Install Battery

Electrician required
When your electric Roller shutter has been installed there is no ongoing maintenance or costs. Battery roller shutters require recharging every month and a new replacement battery controllers costs $125.00 each.
The down side to standard electric Roller shutters is that they will not work if the power goes out, unless upgraded.
The standard Somfy electric motor can be upgraded and supplied with a manual override system, which uses a crank handle to raise or lower the curtain when the power is out. 
Upgrade is $220

More Info Electric-Powered Roller Shutter system
More Info Wireless Control SOMFY RTS Motor

The SOMFY electric motor comes with a 5 year warranty.

 

Battery Operated Roller shutters

No electrician required, will open and close your average size Roller shutters about 20 times before recharging, the battery controller should be good for 3-5 years. Replacement Controllers are $125.00 each.
Battery Roller shutter will works when the power is out.

More Info Battery-Powered Roller Shutter system
More Info The newer technology of the Li-Ion batteries

The Box Locking System

Box Locking System.jpg

This system uses the top of the head box and the spring connector to stop the shutter curtain from being lifted. The curtain forms a vertical wall that can only be lifted as far as the top of the head box
As shown in the picture.

  The gap at the top is determined by the height of the shutter. We can only work in multiples of one full slat, and therefore the gap should never be greater than the size of one slat.

 

 

The Slat Locking System

Slat Locking System.jpg
This system uses the same principle as the Box Lock System, and is used with the 180mm and the 205mm head boxes.

  In this system we place two small pieces of slat in the box to simulate the top of the box. The main advantage of this system is that the pieces of slat can be moved to reduce the gap at the top of the curtain. As shown in the picture.

How to Install Electric
How to Install Battery

Order on-line and installing

All ordering is done through the web site, Order On-Line
Installation for an electric Roller Shutter is a simple process, if you are not confident about installing your roller shutter try your local electrician.

More Info How to Measure
More Info How to Install

If there is a problem with the product or you need advice on installation contact us

 

Large window

The best solution for a large window spanning up to 4200mm, is to use a Commercial Roller shutter which incorporates a 55mm curved foam filled slat nominal thickness: 13.6mm profile with 76 mm x 28 mm heavy duty guide and bottom bar. This is a double walled cavity, curved 55mm profile with PU foam injected during the roll forming process. This process provides economical strength and the insulation qualities while maintaining exceptional performance of the slat. The curved shape of the slat provides minimal roll sizes and optimal lateral strength.

You can view this product at commercialrollershutters.com.au


Can Roller shutters Operate on an Angle?

No, roller shutters need the weight of the curtain to fully close and for the curtain to move freely down the guides. If the curtain doesn't move freely the curtain will unwind in the head box.

 

Warranty

OZ Roll’s Roller Shutter Coatings carry a (5) Year Limited Warranty.
OZ Roll’s Aluminium Axle System carries a (3) year Limited Warranty.
All Somfy® motors supplied by OZ Roll® carry the Somfy® (5) Year Limited Warranty.
All Somfy® controllers supplied by OZ Roll® carry the Somfy® (2) year Warranty.
Ozroll Drive System T20 Battery Motor (2) year Warranty.
Ozroll Drive System L10 Battery Motor (1) year Warranty.
E-Port Controller (1) year Warranty.

Warranty starts from the date you receive the product.
We warrant that all products are free of defective parts and faulty workmanship and agree to replace any part that proves to be defective: without charge.
In the case that a warranty claim arises, we require the faulty part or item to be returned to us so we can examine or test and replace any item deemed faulty.

Please Note: The freight, handling and insurance costs remain the responsibility of the buyer in case of a warranty claim. If the product is deemed faulty the product will be returned at no cost.

 

Can a Roller shutter be used as a roller door

No it was not designed for that purpose, it's designed as a window roller shutter

 

Manufacture and delivery

Manufacture 5-12 days Delivery Toll Express 5-10 days